RETURNS POLICY:
We want you to be satisfied with your purchases. If for any reason you feel you need to return or exchange an item, we will work with you to make this as easy as possible. Should you be in the area, we will gladly accept returns in-person at our retail location.
Our only exceptions are twofold.
(1) All clearance items purchased are final. No returns can be made in store or online for these items.
(2) Any items returned in used or damaged condition from obvious use may be rejected for return once received. A restocking fee of up to 25% will apply to these items to cover shipping them back to you or to allow us to resell them in “as is” condition.
GUIDELINES FOR RETURNS:
All returns and request must be made within 30 days of purchase.
Any return not made in person must be accompanied by an RMA number. You must contact us before returning any item or you may be subject to a restocking fee and delays.
All items returned, unless damaged in transit or flawed from the manufacturer, must be in ‘resalable’ condition. This means all included items that were shipped as part of the item(s) must be returned or attached: i.e. original packaging, tags, flyers, instructions, etc.
You are responsible for shipping costs to return items unless otherwise noted in the return process.
HOLIDAY ADDENDUM:
Purchased from 1 week before Thanksgiving through Dec 31 are eligible for an extension of the 30 day standard policy.
